Call Center
Class members need the opportunity to make well informed decisions regarding their
involvement in a case. Legal notices can be confusing and overwhelming. Sometimes
all it takes is talking to a live, informed person to gain the understanding a class
member needs. Our call center representatives are trained to explain case related
information to callers that will effectively inform them.
Call Tracking
A case specific toll-free number is assigned to each case, with highly trained call
center representatives ready to answer and respond at any of our service centers.
Each call is documented on the class member profile and reporting across all calls
provides visibility to the class member’s overall history of interaction.
Simpluris Can Handle Volume and Variety
Simpluris can handle call volumes of all sizes, providing multiple toll-free numbers
for incoming national and international calls, servicing English, Spanish, and other
languages as the cases require them.
The LiveCase™ Solution To Calls
LiveCase™ compliments our call centers
by providing an automated and interactive messaging system to distribute information
to class members depending on their self-designated settings.
Various cases need additional class member notification, possibly a reminder phone
call regarding the claims deadline or first point of contact requesting action from
a group of class members. When the volume of outbound calls is large, a cost and
time effective way to reach class members is an automated message. You have the
power to decide what, who and when an automated message will release. We can develop
a script based on your requirements and provide the voice that you are most confident
using, or you can develop your own message and schedule the message release time
and date.
The advantages to using LiveCase™ for
your call center needs is a simple one, from start to finish, every in and outbound
call is tracked providing you real statistics. Call
Sales today, for a complimentary consultation.