Call Center
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LET'S WORK TOGETHER
Schedule a free, expert consultation with a Simpluris Case Manager
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We're excited to learn about your business.
First, a bit about you.
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, do any of the following times work for you?
All times are . Please allow for 30 minutes.
  • Today 06/18

  • Tomorrow 06/19

  • Thursday 06/20

CONSULTATION BOOKED
Thanks , we look forward to meeting with you !
Check your email for a calendar invitation attachment for this meeting.
A Modern Approach to Call Centers
Class members need the opportunity to make well informed decisions regarding their involvement in a case. Legal notices can be confusing and overwhelming. Sometimes all it takes is talking to a live, informed person to gain the understanding a class member needs. Our call center representatives are trained to explain case related information to callers that will effectively inform them.

"Call centers are the heartbeat of our case management practice"

Call centers are the heartbeat of our case management practice. We've seen them especially central to wage & hour / employment and consumer cases, where inbound communication is key to the completion of the case settlement procedures. Creating a new call center is actually quite easy. Within the case-setup process, we'd ask for a few bits of information, and a case manager would be able to set you up rapidly with potentially your own case specific toll-free number. These are assigned to each case, based on specific court-mandated requirements and the preferences of our clients.
Each call center is dynamically staffed with internal highly trained call center representatives ready to answer and respond at any of our service centers. Each call is documented on the class member profile and reporting across all calls provides visibility to the class member’s overall history of interaction. We strive for accuracy in every detail at Simpluris, and the call center is no exception. Simpluris can handle call volumes of all sizes, providing multiple toll-free numbers for incoming national and international calls, servicing English, Spanish, and other languages as the cases require them.
  • Just 24 hours notice needed to create a call center
  • Auto-scale to overflow coverage
  • Multi-lingual
  • Custom IVRs (Interactive Voice Response units)
  • Recorded calls
  • On-Demand call reports
  • Dedicated toll free number*
  • Integration of IVR with API calls / webservices
  • Automatic reminder robocalls of any size and frequency
Below are some actual recorded incoming calls to Simpluris call centers, (with personal information redactions).
  • Caller Requesting Tax Forms
  • Typical incoming call for claims cases
  • Caller Requesting Tax Forms
  • Typical incoming call for claims cases
  • /
  • Caller Requesting Payout
  • Seeking to determine case participation
  • Caller Requesting Payout
  • Seeking to determine case participation
  • /
  • Class Member Re: Received Mail
  • Asking about the case without context
  • Class Member Re: Received Mail
  • Asking about the case without context
  • /
  • Spanish Caller
  • Asking about the case & their expectations
  • Spanish Caller
  • Asking about the case & their expectations
  • /
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PRACTICE MAKES PERFECT
All of the Legal Settlement Administration Services You've Ever Wanted
GET IN TOUCH
Working With You on Your Upcoming Case
  • Case-Specific

    Have a question about a specific case? Send us a message and one of our experienced case managers will respond promptly.

    Contact Us Find Your Case
    Claim Submission
    800-779-2104, option 3
  • Attorney Related

    New prospective client, seeking a proposal or consultation from Simpluris for your current or upcoming case?

    Email Us Schedule a Call
    Business Development
    800-779-2104, option 1
    Existing Clients
    800-779-2104, option 2
  • Class Members

    Are you a class member? Please contact us below and we’ll be happy to help get you the information you need.

    Email Us Find Your Case
    Class Members
    888-369-3780, option 2
     
    Orange County Mailing Address:
    P.O. Box 26170
    Santa Ana, CA 92799
LET'S WORK TOGETHER
Schedule a free, expert consultation with a Simpluris Case Manager
simpluris logo
We're excited to learn about your business.
First, a bit about you.
simpluris logo
, do any of the following times work for you?
All times are . Please allow for 30 minutes.
  • Today 06/18

  • Tomorrow 06/19

  • Thursday 06/20

CONSULTATION BOOKED
Thanks , we look forward to meeting with you !
Check your email for a calendar invitation attachment for this meeting.